visit Support at for troubleshooting resources or one of our Dyson Service Centers for specialist service and repair support. However, if your machine isn't functioning correctly or was damaged in transit, it is covered under warranty service. Dyson Demo Stores can process exchanges on A-grade machines but cannot process warranty issues and exchanges on refurbished machines or machines identified as final sale from the Dyson Outlet.įor purchases of refurbished machines and machines identified as final sale from the Dyson Outlet, sales are final and not subject to exchange. If a different color or model is desired a return and new purchase is required. You can visit Support at for troubleshooting resources or contact us to help resolve any issues.įor purchases made at a Dyson Demo Store, an exchange can be made for an identical machine with the same specifications. Machines are covered under warranty service with repair and servicing support. Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.įor purchases made on, Dyson does not offer exchanges unless the machine was damaged in transit. If your machine arrived damaged or you have received the wrong product, please contact us. They are only eligible for warranty service. Fill in your free estimate template right now To get started as a commercial cleaning professional, fill out the estimate form above. The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. It’s a very important step in the process of hiring an outside company for commercial cleaning, so you want to make sure you choose someone who can help you create an accurate estimate. Dyson Direct will pay for return shipping. Our guided questionnaire will help you find the right form that you can customize before you. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Download legal forms designed and vetted by attorneys. Dyson Zone has a 14 day refund policy from the shipped delivery date. *This policy excludes wearable devices such as Dyson Zone. ![]() ![]() For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. ![]() If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date.
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